Shopify now lets customers ship and pickup in one order. Until last week, a customer who wanted to ship one item and pick up another had to place two separate orders. Two checkouts, two confirmation emails, two chances to abandon the cart entirely. On May 6, 2026, Shopify rolled out a feature preview that fixes this for Plus and Enterprise stores.
This matters more than it sounds. U.S. click-and-collect sales are projected to hit $177.9 billion in 2026, growing 15.3% year-over-year. And 85% of BOPIS shoppers make an additional purchase when they walk into the store to pick up their order. Forcing those shoppers through a second checkout was leaving money on the counter.
What Changed: One Order, Multiple Fulfillment Methods
Before this update, Shopify checkout forced a choice. Either everything ships or everything gets picked up. If a customer had a bulky couch cover they wanted shipped and a phone case they'd rather grab on their way home, they needed two orders.
The new feature lets customers assign a delivery method per item during checkout. Shopify splits the order into separate fulfillment orders behind the scenes — one tagged SHIPPING, another tagged PICK_UP. The customer sees one order confirmation. You see two fulfillment tasks in your admin.
If a pickup item isn't available at the customer's preferred location and needs a store transfer, Shopify displays an estimated pickup time that accounts for the transfer. No manual communication needed.
Who Can Use Shopify Ship and Pickup?
Ship and pickup in one order is available as a feature preview for Shopify Plus and Enterprise merchants only. It's not on Basic, Shopify, or Advanced plans yet.
To qualify, you need:
- A Shopify Plus or Enterprise plan
- At least one location with shipping enabled
- At least one location with local pickup enabled
- Products available at both location types
If you only offer shipping or only offer pickup, this feature won't change anything for you. It activates when both delivery methods exist and a customer's cart contains items eligible for each. If you're running a multi-location setup, make sure your inventory sync is accurate across channels before enabling mixed fulfillment.
How to Enable Ship and Pickup in Feature Preview
Enabling it takes about two minutes. Here's the process:
- Go to Settings → Checkout in your Shopify admin.
- Under Feature previews, find "Ship and pickup in one order."
- Toggle it on.
- Place a test order with at least two items — one eligible for shipping only and one available for local pickup.
- Verify you see two fulfillment orders in your admin: one with delivery method
SHIPPINGand one withPICK_UP.
Feature previews don't auto-enable for your live store traffic. You're testing it on your own before it rolls out broadly. Use this window to catch problems before customers do.
How Do Shopify Fulfillment Orders Split in a Mixed Cart?
When a customer places a mixed ship-and-pickup order, Shopify creates one order record with multiple fulfillment orders — one per delivery method. Each fulfillment order has its own:
-
Delivery method —
SHIPPINGorPICK_UP - Assigned location — the warehouse or store responsible for that group of items
- Timeline — shipped items have tracking; pickup items show an estimated ready date
Your order routing rules still apply. If you've set up "Minimize split fulfillment" in your routing settings, Shopify will try to fulfill everything from one location when possible. The ship-and-pickup split only happens when the customer explicitly chooses different delivery methods.
One thing to watch: if you use third-party fulfillment apps, warehouse management tools, or order-routing automation, check whether they read the delivery_method field on fulfillment orders. Apps that assume every fulfillment order is a shipment will misroute pickup items.
What to Test Before Turning It On for Customers
A feature preview is a testing window, not a launch. Run through these scenarios before you let it go live:
1. Place a mixed test order. Add one ship-eligible item and one pickup-eligible item. Complete checkout. Verify you see two fulfillment orders in your admin with the correct delivery methods.
2. Check your order confirmation email. Does it clearly show which items ship and which get picked up? If your email template uses a single "shipping" block, pickup items might display confusing tracking info or delivery dates.
3. Test your fulfillment apps. If you use a 3PL integration, shipping label app, or order management tool, place a mixed order and see what happens. Apps that don't recognize the PICK_UP delivery method might try to generate a shipping label for a pickup item.
4. Verify inventory deduction. Both fulfillment orders should deduct inventory from the assigned location. Confirm your stock counts update correctly for both the shipping warehouse and the pickup store.
5. Test the refund flow. Return just the shipped item. Then return just the pickup item. Partial refunds on mixed orders can expose edge cases in apps that calculate return shipping or restocking.
Three Operational Changes You'll Need to Make
Enabling the feature is easy. Operating smoothly with it requires a few adjustments.
Train your pickup staff on split orders. When a customer walks in to pick up three items but their order has five, your staff needs to know two items are being shipped separately. The fulfillment order in Shopify POS will only show the pickup items, but if a customer asks, your team should be able to explain it.
Update your order confirmation templates. The default Shopify email template handles mixed orders, but custom templates might not. Review your notification emails to make sure they show delivery method per item, not one blanket "Your order is on its way" message.
Review your order routing rules. If you have multiple locations that offer both shipping and pickup, Shopify's routing determines which location fulfills each part. Set your priority locations correctly so pickup items get assigned to the store closest to the customer, not your main warehouse.
Why This Matters for Stores With Physical Locations
Nearly half of BOPIS shoppers — 48% — choose pickup specifically to avoid shipping fees. But those same customers often have items in their cart that aren't available at their local store. Before this update, they'd either pay shipping on everything or abandon the items that needed to ship.
Mixed checkout removes that friction. A customer buying a $200 jacket (ships from warehouse) and a $30 accessory (available at the local store) can split the order at checkout instead of choosing one or the other. For more on optimizing your checkout flow, see our guide to Shopify checkout customization.
For merchants with both online fulfillment and physical stores, this turns every pickup order into a potential hybrid order. And since 85% of pickup shoppers buy something extra in-store, the foot traffic alone is worth the setup.
If you're on Plus or Enterprise and you offer both shipping and local pickup, enable the feature preview now. Place five test orders covering different product combinations. Fix your email templates and check your apps. When Shopify rolls this out to all merchants — and they will — you'll already know it works.