Shopify Messaging vs Klaviyo: Which Email Tool Wins?

EasySell
2026-04-11T13:38:32+01:00

A Shopify merchant on Reddit recently shared a number that stopped people mid-scroll: they were paying $470/month on Klaviyo, then realized they could send the same 51,000 emails through Shopify Messaging for $51. That's not a rounding error. That's a 9x price difference for the same volume of sends.

Shopify Messaging launched on March 24, 2026, replacing the old Shopify Email with Sidekick AI built in, better automations, and the same aggressive pricing that made the original app attractive. Klaviyo, meanwhile, has spent years building the most advanced email automation platform in ecommerce. So the question every merchant is asking right now: do you still need Klaviyo, or has Shopify finally caught up?

The answer depends on your store's size, your email revenue goals, and how much automation complexity you actually use. Here's the honest breakdown.

Pricing: Shopify Messaging Costs a Fraction of Klaviyo

Shopify Messaging charges per email sent. Klaviyo charges per contact stored. That difference matters more than most merchants realize.

With Shopify Messaging, you get 10,000 free emails every month. After that, it's $1 per 1,000 emails. Once you pass 300,000 emails, the rate drops to $0.65 per 1,000. A store sending 50,000 emails per month pays roughly $40.

Klaviyo's free plan caps at 250 contacts and 500 emails — barely enough to test the platform. Paid plans scale by contact count:

500 contacts: $20/month

1,000 contacts: $30/month

3,000 contacts: $70/month

10,000 contacts: $150/month

50,000 contacts: $720/month

The critical difference: Klaviyo charges you for contacts whether you email them or not. If you have 10,000 subscribers and only email 5,000 of them this month, you still pay $150. With Shopify Messaging, you pay for what you send — nothing more.

For stores with fewer than 10,000 subscribers, Shopify Messaging is effectively free. For stores at 50,000 contacts, you're looking at $40-65/month vs. $720/month. The gap widens as your list grows.

Automations: Where Klaviyo Still Pulls Ahead

Email automations — welcome series, abandoned cart flows, post-purchase sequences — generate 16-28x more revenue per send than regular campaigns. This is where the tool you choose has the biggest impact on your bottom line.

Shopify Messaging covers the basics: welcome emails, cart reminders, and win-back campaigns. The new Sidekick AI integration lets you describe automations in plain language ("send a follow-up email 3 days after first purchase") and the system builds the flow. It works, and for simple sequences, it's genuinely good enough.

Klaviyo's automation is in a different league. You can build branching workflows based on purchase history, browsing behavior, email engagement, custom events, and predictive scores. A single abandoned cart flow in Klaviyo might have 6 branches — one for first-time visitors, another for repeat buyers, a different message for high-value carts vs. low-value ones, with different timing and offers for each.

Shopify Messaging can't do that yet. If your email revenue depends on sophisticated, multi-branch automations with conditional logic, Klaviyo is still the only real option on Shopify.

Which Tool Has Better Segmentation?

Shopify Messaging segments your customers using data already in your Shopify admin — order history, location, total spend, tags. It's native, so the data syncs instantly with zero setup. For most campaigns ("email everyone who bought in the last 90 days"), this works perfectly.

Klaviyo segments on everything Shopify does, plus behavioral data: which emails they opened, which products they browsed, how long since their last site visit, predicted next order date, and churn risk score. You can build a segment like "customers who bought product X, opened at least 3 emails this month, haven't purchased in 45 days, and have a predicted lifetime value above $200." That level of targeting drives measurably higher open rates and revenue per send.

If you're sending the same campaign to your whole list anyway, Shopify's segmentation is plenty. If you're running personalized flows based on customer lifecycle stages, Klaviyo's depth matters.

AI Features: Sidekick vs. Klaviyo's Predictive Suite

Both platforms now lean heavily on AI, but they use it differently.

Shopify Messaging's Sidekick AI helps you create emails faster. You can ask it to rewrite subject lines, adjust tone, generate campaign copy, or build simple automations using natural language. It's an assistant that reduces the time between "I should send an email" and "the email is sent." For merchants who aren't email marketing specialists, this removes a real barrier.

Klaviyo's AI works behind the scenes on data. Smart Send Time optimizes delivery timing per individual recipient. The Subject Line Assistant generates variations based on your brand's historical open rate data. Predictive analytics scores each customer for churn risk and expected lifetime value, feeding that data back into your segments and flows automatically.

Sidekick helps you write better emails. Klaviyo's AI helps you send the right email to the right person at the right time. Different problems, different solutions.

Templates and Design: Both Are Good Enough

Shopify Messaging includes a drag-and-drop editor with pre-built templates that pull your store's branding, products, and images automatically. Since it's native to Shopify, product blocks update in real time — prices, inventory status, images all stay current.

Klaviyo offers 60+ pre-built templates with a similar drag-and-drop editor. The template library is larger and includes more specialized layouts for different campaign types (product launch, seasonal sale, educational series). The editor itself is more flexible, with more control over spacing, conditional content blocks, and dynamic product feeds.

For most stores, both editors produce professional-looking emails. Klaviyo has an edge if you want pixel-perfect control or need to show different content blocks to different segments within the same email.

Shopify Messaging or Klaviyo: Which Should You Choose?

Use Shopify Messaging if:

Your store makes under $30,000/month in revenue

Your email list is under 10,000 subscribers

You send campaigns and basic automations (welcome, cart, win-back)

You don't have a dedicated email marketer on your team

You'd rather spend $0-50/month on email than $150-700

Switch to Klaviyo when:

Email drives more than 25% of your total revenue and you need to optimize further

You're building complex, multi-branch flows with conditional logic

You need predictive analytics (churn scoring, CLV predictions) to prioritize customers

Your list exceeds 10,000 and you're segmenting by behavior, not just purchase history

You have someone (in-house or agency) who'll actually use the advanced features

The most expensive email tool is the one with features you pay for but never use. Klaviyo at $150/month with 3 basic flows running is a worse investment than Shopify Messaging at $0 with the same 3 flows. The platform only earns its premium when you actively use the automation depth that justifies the cost.

Start with Shopify Messaging. Build your list, set up the core flows, and learn what your customers respond to. When you hit the ceiling — when you need branching logic, behavioral triggers, or predictive segments — that's when Klaviyo's price makes sense. Not before.